Service update: Microsoft outage affecting EAL services

The ongoing global Microsoft outage is affecting our email services and some of our key systems, so it may take us longer than usual to respond to your enquiries.

You can continue to contact our Customer Experience Team on +44 (0) 1923 652400, Monday to Friday, 8.00am to 5.00pm.

Customers can continue to register learners via EAL online services. Please note that our Smarter Touch and Ace360 systems are impacted for some users.

Thank you for your patience whilst services are being restored. We will continue to monitor the situation and share further updates as they become available.

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