Help & support

Find out how to contact us with general, finance and media enquiries. 

Request a record search, validate a certificate or order a replacement.

The easiest way to register and certificate learners, schedule on-screen assessments, manage your centre profile, administer end-point assessment, access guidance and support resources, or contact our Customer Experience Team. 

If you have any questions, concerns or feedback about our qualifications, assessments or services, please contact us and we will try to help. 

Our policies help centres understand what is required of them and what they can expect from us.