Secure Client Exam Upgrade

Current exam systems status is Normal. If this not the case for you please contact [email protected].

End-Point Assessment

Our Exams System Is Available

We have now completed our upgrade of your Exams System and you can now run exams as normal. 
Please remember, you will need to have installed the latest version of Secure Client to deliver your exams successfully. See below to be directed to our download guide.

Help and Support Is Here

You are now able to begin self-servicing your scheduling/booking of future exams, but that doesn't mean you are on your own.

Over the next few weeks, whilst you are getting used to the upgraded system, EAL would like you to know that we are here to help you with any of your exam needs.

Please get in touch with us for any queries you may have in relation to using the system, for example:

  • Accessing the system
  • Logging in
  • Booking exams
  • Sitting exams
  • Finding results

Our dedicated Exams Team is here to help you.


Download the Secure Client Upgrade Guide

Please remember that you will need to upgrade to the latest version of secure client to allow you to access the new system. We have created a guide to upgrading your secure client, which you can access for detailed step-by-step download and install instructions for the upgraded software.


Using Secure Client

Please make sure you are accessing the latest version of secure client for exams delivery, by confirming the use of this icon to access the system:
If this is not the case for you or you have any queries, in the first instance, please contact your Centre Coordinator for further guidance.

Maintenance Update Timetable

Further updates regarding the transition to the upgraded (R12) Secure Client version will be communicated to our Exam Centres via email throughout the maintenance period, the below table acts as a snapshot of these communications. Browser versions of the emails may be seen by clicking the associated Comms Title.


Comms Title

08/03/2021 Reminder: Supporting You With Your Upgraded Exam System
05/03/2021 Supporting You With Your Upgraded Exam System
04/03/2021 Please Read. Your Exams System Is Available
03/03/2021 Your Exams System Is Available
02/03/2021 Urgent Attention: Things have changed
01/03/2021 What you need to do next after another successful weekend
25/02/2021 Action Required: EAL Connect Maintenance Due
24/02/2021 CRITICAL, ACTION REQUIRED: Inform us of your Plans
22/02/2021 Maintenance update: Weekend upgrade progress
19/02/2021 Maintenance update: How our upgrades are progressing
18/02/2021 Action Required. Let us know your plans from the 3rd March
16/02/2021 Our Upgrades Are Running Successfully
12/02/2021 Urgent, Action Required: Online Exams Have Now Been Stopped
11/02/2021 Last Date For Non-FSQ Exams
10/02/2021 Exams Shutdown Pending - FSQ Provisions Have Now Closed
08/02/2021 Paper-based FSQ Provisions Have Now Commenced

Further Guidance

Further guidance will be issued over the coming weeks helping you to prepare for the planned system updates.