Our Exams System Is Available
Urgent Action Required:
We have taken the decision to book all exams on your behalf, the Centre to facilitate a better experience for you and the learners as you get to grips with the changes.
This applies to all exams being delivered on Wednesday 3rd, Thursday 4th and Friday 5th March 2021 only.
If you have already contacted us then that’s great. One of our exams team will reach out to you today to check we have all the details we need to schedule the exams on your behalf.
If you haven’t contacted us before, please email the exams team with following information for the 3rd/4th/5th March by return.
You will need to tell us:
- The Date of the Exam
- The EAL Exam Unit Code i.e QELTK3007
- Identity of the Candidate; Candidate Number. It is an 8 digit number beginning in 7
- The Candidate name; so we can validate their record
Here is a really helpful template that you can use to provide us with this information.
Simply fill it in and return it to exams@eal.org.uk
If you like to plan day by day, we would welcome your plans for tomorrow, Wednesday 3rd March 2021. We need this information urgently so please don’t delay in responding if you have exams which need to take place on 3rd, 4th and 5th March.
You can update or change your plans at any time – our Exams Team are dedicated to supporting customers.
We hope you find this service useful and that this change is good news. However, if you are unsure about what to do please contact us – exams@eal.org.uk. We’re here to help.
Download the Secure Client Upgrade Guide
Please remember that you will need to upgrade to the latest version of secure client to allow you to access the new system. We have created a guide to upgrading your secure client, which you can access for detailed step-by-step download and install instructions for the upgraded software.
Maintenance Update Timetable
Further updates regarding the transition to the upgraded (R12) Secure Client version will be communicated to our Exam Centres via email throughout the maintenance period, the below table acts as a snapshot of these communications. Browser versions of the emails may be seen by clicking the associated Comms Title.
Date | Comms Title |
| 02/03/2021 | Urgent Attention: Things have changed |
| 01/03/2021 | What you need to do next after another successful weekend |
| 25/02/2021 | Action Required: Online Services Maintenance Due |
| 24/02/2021 | CRITICAL, ACTION REQUIRED: Inform us of your Plans |
| 22/02/2021 | Maintenance update: Weekend upgrade progress |
| 19/02/2021 | Maintenance update: How our upgrades are progressing |
| 18/02/2021 | Action Required. Let us know your plans from the 3rd March |
| 16/02/2021 | Our Upgrades Are Running Successfully |
| 12/02/2021 | Urgent, Action Required: Online Exams Have Now Been Stopped |
| 11/02/2021 | Last Date For Non-FSQ Exams |
| 10/02/2021 | Exams Shutdown Pending - FSQ Provisions Have Now Closed |
| 08/02/2021 | Paper-based FSQ Provisions Have Now Commenced |
Further Guidance
Further guidance will be issued over the coming weeks helping you to prepare for the planned system updates.