Our Exams System Is Available
Help and Support Is Here
You are now able to begin self-servicing your scheduling/booking of future exams, but that doesn't mean you are on your own.
Over the next few weeks, whilst you are getting used to the upgraded system, EAL would like you to know that we are here to help you with any of your exam needs.
Please get in touch with us for any queries you may have in relation to using the system, for example:
- Accessing the system
- Logging in
- Booking exams
- Sitting exams
- Finding results
Our dedicated Exams Team is here to help you.
Download the Secure Client Upgrade Guide
Please remember that you will need to upgrade to the latest version of secure client to allow you to access the new system. We have created a guide to upgrading your secure client, which you can access for detailed step-by-step download and install instructions for the upgraded software.
Using Secure Client
Maintenance Update Timetable
Further updates regarding the transition to the upgraded (R12) Secure Client version will be communicated to our Exam Centres via email throughout the maintenance period, the below table acts as a snapshot of these communications. Browser versions of the emails may be seen by clicking the associated Comms Title.
Date | Comms Title |
| 08/03/2021 | Reminder: Supporting You With Your Upgraded Exam System |
| 05/03/2021 | Supporting You With Your Upgraded Exam System |
| 04/03/2021 | Please Read. Your Exams System Is Available |
| 03/03/2021 | Your Exams System Is Available |
| 02/03/2021 | Urgent Attention: Things have changed |
| 01/03/2021 | What you need to do next after another successful weekend |
| 25/02/2021 | Action Required: EAL Connect Maintenance Due |
| 24/02/2021 | CRITICAL, ACTION REQUIRED: Inform us of your Plans |
| 22/02/2021 | Maintenance update: Weekend upgrade progress |
| 19/02/2021 | Maintenance update: How our upgrades are progressing |
| 18/02/2021 | Action Required. Let us know your plans from the 3rd March |
| 16/02/2021 | Our Upgrades Are Running Successfully |
| 12/02/2021 | Urgent, Action Required: Online Exams Have Now Been Stopped |
| 11/02/2021 | Last Date For Non-FSQ Exams |
| 10/02/2021 | Exams Shutdown Pending - FSQ Provisions Have Now Closed |
| 08/02/2021 | Paper-based FSQ Provisions Have Now Commenced |
Further Guidance
Further guidance will be issued over the coming weeks helping you to prepare for the planned system updates.
