Logistics and operations
What is this qualification?
This qualification focuses on the skills and knowledge required to demonstrate competence in the role of a Customer Information Controller working in Rail Control. When the learner completes this workplace assessed qualification they will have demonstrated the skills and knowledge in situations that they could face within Rail Control.
It covers specific skills and knowledge in a range of areas that have been developed in consultation with Rail Control specialists and employers to ensure that it meets the needs of industry, employers and learners.
What are the pre-requisites?
Learners must be at least 16 years old. There are no formal entry requirements for this qualification; however centres should ensure that the learners have the potential to achieve this qualification. Learners must have the minimum levels of literacy and numeracy to complete the learning outcomes and the external assessment.
Centres should make learners with particular requirements aware of the content of the qualification and they should be given every opportunity to successfully complete the qualification. EAL will consider any reasonable suggestions for, and from, those with disabilities that would help them to achieve the learning outcomes without compromising the standards required.
Who is this qualification for?
• Learners who are working towards a role as a Customer Information Controller
• learners who already working in the role and require formal recognition