Notification of Scheduled Maintenance

We continue to work toward important upgrades to Secure Client. These will provide enhanced functionality and security. Updates are now in progress and will continue between Monday 8th February and Wednesday 3rd March 2021. During this time our systems will be unavailable. 

Critical Action Required:

If you are planning to book and run exams between the 3rd March and 10th March, inclusively, we need you to provide us with prior notice. 

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Business Improvement Techniques NVQ

Engineering and manufacturing

A broad, cross-functional qualification designed to support the overall effective operation of businesses across a variety of sectors. Recognises competence in contributing to quality and process improvements in the workplace. Complement to existing skills and qualifications. Encourages practices that can maximise profit by eliminating waste, improving workflow and reducing cost and variation.

Centres should ensure that the learners have the potential to achieve the units selected within this qualification. Learners must have the minimum levels of literacy and numeracy to comply with the health and safety aspects of the scheme, the completion of the learning outcomes and the assessments.

Anyone responsible for contributing to quality and process improvements in the workplace. Those employed as supervisors, team leaders or facilitators and are responsible for carrying out business improvement activities. Learners who wish to progress from EAL Level 2 NVQ Diploma in Business-Improvement Techniques. Those people who through Continuous Professional Development are being prepared to take on staff responsibilities in a business improvement environment.


The assessment of the qualification must be through an EAL approved assessment Centre. The learner must be working

This is a competence based qualification in which the evidence put forward by the learner can only be regarded as valid, reliable, sufficient and authentic if demonstrated in a real working environment, where work activities or work outcomes assessed are the learner