In our Summer edition of RevEAL we announced that we'd recently conducted our 2019 Customer Satisfaction survey. Thank you to all those customers who took part and gave up their valuable time to contribute – your opinions really do count.

We're delighted to announce that with a score of 86.3% we are in the top quartile of the Customer Satisfaction Index League Table for the 9th year in a row.

At EAL, we are dedicated to providing the best possible customer experience for our centres, which is why we are delighted to inform you that we have improved our Online Services system following your feedback to allow you to take control of resetting your own password.

This enhancement will allow all EAL Centre Coordinators, or any sub-user that has an account, to change or reset a password without having to contact us.

As per our continued promise, we have listened to your feedback and are continuing to provide services you want in the best possible way. You told us as part of your recent survey feedback that you'd like access to electronic certificates.

We are therefore delighted to announce that from the beginning of July 2019 you will be able to access e-Certificates direct from your Online Services account. There is no application process to go through, and more importantly there is no additional cost to you.

We have introduced a three day resit rule on all examinations (except those relating to Functional Skills examinations), which replaces the previous 7 day rule.

As you are likely to be aware on the 1st of September 2019, the newly reformed Functional Skills Qualifications come into effect. The basis of the reform completely rewrites the Functional Skills assessment methodology which we are in support of.

EAL is proud to be a part of a monumental revolution in the delivery of Construction and Built Environment sector related qualifications in Wales.

As part of a consortium with City & Guilds, we are reshaping and reframing the existing methods of training and learning within the sector. Taking a streamlined approach, the current selection of qualifications will be simplified from hundreds of qualifications down to eight new ones.

Our parent company Enginuity and Industry Wales are hosting a series of workshops and networking dinners throughout June designed to specifically discuss advanced manufacturing and engineering (AME) skills needs in the Welsh economy.

Skills Development Scotland (SDS) has confirmed that from 15 April 2019, Individual Training Accounts (ITAs) will open to new applicants, with up to 3,700 applications available.

Our parent company Enginuity is the organising partner for 13 WorldSkills UK engineering competitions designed to equip apprentices and students with the world-class skills needed to help UK businesses better compete globally.

We've just launched a new qualification for the Level 3 Plumbing and Domestic Heating Technician apprenticeship standard.