We continue to work toward important upgrades to Secure Client. These will provide enhanced functionality and security.
Updates are scheduled for Monday 8th February–Wednesday 3rd March 2021. During this time our systems will be unavailable. Please take a moment to check how your exam delivery may be affected and what you should do.
In our Summer edition of RevEAL we announced that we'd recently conducted our 2019 Customer Satisfaction survey. Thank you to all those customers who took part and gave up their valuable time to contribute – your opinions really do count.
We're delighted to announce that with a score of 86.3% we are in the top quartile of the Customer Satisfaction Index League Table for the 9th year in a row.
At EAL, we are dedicated to providing the best possible customer experience for our centres, which is why we are delighted to inform you that we have improved our Online Services system following your feedback to allow you to take control of resetting your own password.
This enhancement will allow all EAL Centre Coordinators, or any sub-user that has an account, to change or reset a password without having to contact us.
As per our continued promise, we have listened to your feedback and are continuing to provide services you want in the best possible way. You told us as part of your recent survey feedback that you'd like access to electronic certificates.
We are therefore delighted to announce that from the beginning of July 2019 you will be able to access e-Certificates direct from your Online Services account. There is no application process to go through, and more importantly there is no additional cost to you.
We have introduced a three day resit rule on all examinations (except those relating to Functional Skills examinations), which replaces the previous 7 day rule.
As you are likely to be aware on the 1st of September 2019, the newly reformed Functional Skills Qualifications come into effect. The basis of the reform completely rewrites the Functional Skills assessment methodology which we are in support of.
EAL is proud to be a part of a monumental revolution in the delivery of Construction and Built Environment sector related qualifications in Wales.
As part of a consortium with City & Guilds, we are reshaping and reframing the existing methods of training and learning within the sector. Taking a streamlined approach, the current selection of qualifications will be simplified from hundreds of qualifications down to eight new ones.