At EAL, we take listening to our customers' feedback very seriously – only by doing this can we ensure our qualifications are up to the high standards you've come to expect from us.
We've listened to customer feedback and we have been reviewing our policies and procedures over recent months, to ensure they reflect your needs as well as fit with updated regulations.
The policies which have been updated and are now available are as follows:
- Appeals Policy
- Certification Policy BRAND NEW!
- Complaints Policy
- Conflict of Interest
- Enquiries Policy
- Environmental Policy
- Equality Policy
- Instructions for Conducting Examinations within EAL Qualifications
- Malpractice and Maladministration Policy
- Whistle-Blowing Policy
All of the updated policies are available to download in the Smarter Touch document library.
There will be further updates in due course and, as always, we will let our valued customers know through Spotlight and through our website.
If you have any queries please contact our Customer Experience team or call 01923 652400.