All Scottish Providers are kindly requested that in any policy, literature and marketing material that makes reference to the Scottish Regulator, they must ensure it refers to SQA Accreditation as the regulator of Scottish Vocational Qualifications and not SQA. SQA is the Awarding Body of Scottish Qualifications Authority, whereas, SQA Accreditation is the Regulator. EAL's Scottish Vocational Qualifications are regulated by SQA Accreditation and not SQA.
Scottish Providers must also ensure that they clearly reference EAL as the Awarding Body; in cases where a centre uses more than one Awarding Body then they should reference all Awarding Bodies by name.
It is kindly requested that all Providers review their policies, literature and marketing material and make any necessary amendments.
Providers are reminded that they have the right to complain to EAL if they have an expression of dissatisfaction of the services and /or products provided by EAL.
How to make a Complaint
If you are not satisfied with the service you have received from EAL, please send a written complaint to Customer.Experience@eal.org.uk using EAL's Feedback and Complaints Form located on the EAL website. Written complaints should be submitted within one month o the event or issue occurring which you are complaining about.
In the event of a complaint against an EAL recognised centre, the centre's own complaints procedure must have been exhausted before referring to EAL.
Complaints can also be made to SQA Accreditation and where appropriate the Scottish Public Services Ombudsman (SPSO). Full details of SPSO's complaints process is available via their website here and for SQA Accreditation here.
If you have any queries please contact our Customer Experience team on 01923 652400 or email Customer.Experience@eal.org.uk.