In line with our regulatory requirements to review EAL policies and processes, while ensuring continuous improvement, EAL has updated the following documents:

  • Appeals Policy - v4 November 2015
  • Certificate Design and Content Guidance - v1 November 2015
  • Complaints Policy - v3 November 2015
  • Environmental Policy - v2 November 2015
  • Equal Opportunities and Diversity Policy - v2 November 2015
  • Malpractice and Maladministration Policy - v4 November 2015
  • EAL Centre Guidance Manual - v1 December 2015 (NEW)

All policy and guidance documents can be found in the ‘Documents Library’ in Smarter Touch and also under Centre Support in the Document Library section of the EAL website.

Please ensure that all relevant Centre staff are aware of any policy updates and impact of working responsibilities.

If you require any further information please contact EAL Customer Services at customercare@eal.org.uk or telephone 01923 652 400.

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