As per our continued promise, we have listened to your feedback and are continuing to provide services you want in the best possible way. You told us as part of your recent survey feedback that you'd like access to electronic certificates.

We are therefore delighted to announce that from the beginning of July 2019 you will be able to access e-Certificates direct from your Online Services account. There is no application process to go through, and more importantly there is no additional cost to you.

The e-certificate service allows all EAL Centre Coordinators to download an electronic PDF version of a certificate as soon as a certificate number is generated in Online Services (this is within 1 working day of making a valid claim). e-Certificates are fully secure and can be verified by visiting our online certificate checker – you just need the learners name, date of birth and their unique certificate number.

To access the online certificate checker here

Our e-Certificate service will help remove the administrative burden of scanning paper certificates to upload to other systems, such as for the purposes of End-Point Assessment (EPA) and apprenticeship framework submissions. EAL's e-Certificates are fully approved for use in ACE and can be used to upload gateway evidence in other portals.

Better still, even though we have introduced the e-cert as a free service, there is still no change to your hard copy delivery – you will continue to receive printed certificates at the price you currently pay.

Additional guidance on how this process works is available by clicking here.  

To find out more give us a call on 01923 652400 or contact customer.experience@eal.org.uk.

 

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