At EAL, we are dedicated to providing the best possible customer experience for our centres, which is why we are delighted to inform you that we have improved our Online Services system following your feedback to allow you to take control of resetting your own password.

This enhancement will allow all EAL Centre Coordinators, or any sub-user that has an account, to change or reset a password without having to contact us.

As per our continued promise, we have listened to your feedback and are continuing to provide services you want in the best possible way. You told us as part of your recent survey feedback that you'd like access to electronic certificates.

We are therefore delighted to announce that from the beginning of July 2019 you will be able to access e-Certificates direct from your Online Services account. There is no application process to go through, and more importantly there is no additional cost to you.

We have introduced a three day resit rule on all examinations (except those relating to Functional Skills examinations), which replaces the previous 7 day rule.

Our parent company Semta is the organising partner for 13 WorldSkills UK engineering competitions designed to equip apprentices and students with the world-class skills needed to help UK businesses better compete globally.

As part of our approach to continuously improve our policies and centre guidance, we are pleased to announce that we have created EAL's new Quality Assurance Requirements document.

EAL is taking part in a project to capture examples of the use of technology in the assessment of vocational qualifications.

We want to capture as many examples as possible from our qualifications and we are sure our centres have plenty of examples to share.

The best examples will be compiled into a publication to be shared with the whole UK sector.