At EAL, we take listening to our customers' feedback very seriously – only by doing this can we ensure our qualifications are up to the high standards you've come to expect from us.

We've listened to customer feedback and we have been reviewing our policies and procedures over recent months, to ensure they reflect your needs as well as fit with updated regulations.

As part of our approach to continuously improve our policies and centre guidance, we have recently reviewed and updated our Instructions for Conducting Examinations within EAL qualifications.

In response to feedback from centres, we have included more detail on the invigilation requirements for examinations. The instructions provide details of how you, as a recognised EAL centre, should manage, conduct and monitor examinations within EAL qualifications and actions that should be taken by individuals involved in the examination process.

In response to customer feedback, regulatory changes and our commitment to continuous improvement, we have been reviewing our policies and procedures over recent months.

We are pleased to announce that our updated policies will be launched later this month and are available in the Smarter Touch document library.

If you have any queries please contact our Customer Experience team or call 01923 652400.

At EAL we know the high quality support provided by our full-time employed EQA team is something that you value and, with this in mind, we are currently expanding the team to meet the growing demand for our services and areas of specialism.

The electrical JIB have issued an important statement about the EAL Level 3 Electrotechnical Qualification 601/7345/2 when used outside the 'electrical trailblazer' apprenticeship.

If you provide training services to the automotive sector, including vehicle producers, suppliers, sales and aftermarket services, you could become a vital stakeholder in a major new European skills project.