Communication to Customers—Coronavirus (COVID-19)
Updated: 5 October 2020
We are currently experiencing an unprecedented situation in the UK and we appreciate that for our customers these will be challenging times where information and support is important to you. We have implemented detailed contingency plans to ensure that you, as one of our valued customers, experience no change in the outstanding quality service you receive from us across all our departments and functions.
We have invested significantly in our digital capacity and capability over the last twelve months and this is enabling us to seamlessly transition into a work from home model as recommended by the UK Government ensuring that we continue to deliver all of our services to you.
We have heeded the UK Government advice to reduce travel where at all possible but if you have a visit planned from one of our team delivering EAL quality assurance or End-Point Assessment services then we will discuss with you an alternative mode of engagement which can include voice or video calls. This might include, where appropriate, conducting external quality assurance visits remotely and conducting End-Point Assessment through our digital capability.
Our aim is that no learner will be disadvantaged during these testing and challenging times and we are working with stakeholders and regulators to ensure that we can deliver on that promise. If you have learners that are continuing to learn remotely then our award-winning Engineering Talent platform provides an outstanding resource for you with material validated by our subject matter experts. Our Customer Experience Team are on hand to support you should you need any help in accessing Engineering Talent or wish to have a remote demo.
As mentioned, you should notice no difference in our service to you, we are simply delivering it in a different way. The familiar faces and voices that you work with will not change and all contact information whether email or telephone remains the same, please do not hesitate to contact us if you have any questions or queries that need answering or resolving. The Enginuity Group aims to provide you with the support you need, and you will find additional information below to support you in regard to the respective services that you engage with.
The Enginuity Group has worked together with world-leading partners and industry network experts to launch a unique platform which delivers digital engineering skills in one place to Britain’s engineers and manufacturers at a time when they are needed more than ever.
‘Engage’ is the first learning hub to specifically target the engineering and manufacturing sectors, offering a range of courses from easy first digital engineering steps to more sophisticated technologies and innovation. Development of the platform has been accelerated to support workers at a time when many may have found themselves furloughed. Helping engineers, technicians and wider manufacturing employees to learn and explore digital processes will also help support a much needed post-COVID 19 productivity boost by enabling them to learn the latest digital techniques. Returning employees will be up-skilled and more agile as a workforce, and better able to adapt and respond to the pace of global technological innovation to help their companies recover at speed.
Some of the country’s most cutting-edge companies, centres of innovation and organisations have made content available for the first time for the platform’s launch, including the High Value Manufacturing Catapult, the Institute of Engineering and Technology, Excellence, Achievement and Learning, Make UK and FutureLearn. In the coming weeks, more content will be added from Formula 1 and the Royal Academy of Engineering.
Engage is easy to navigate and offers support to learners at all levels. First-time digital engineering learners can use a simple chatbot-style interface, which guides them to their specific areas of interest to create a bespoke learning experience. The platform has worked closely with Made Smarter to develop and curate two introductory courses on digital technology and its role in manufacturing and engineering, with content from Made Smarter industry partners, including Rolls-Royce. Key technologies covered in the courses include data analytics, the Industrial Internet of Things, Cybersecurity resilience, industrial and autonomous robotics and additive manufacturing. Those logging on will also be able to become familiar with virtual augmented reality as well as artificial intelligence and its applications alongside machine learning, and throughout the learning experience, users’ understanding will be supplemented by a quick quiz to test learners’ grasp of the subject.
More advanced learners are also supported by Engage. Beyond introductory materials, learners can continue their digital journey by enrolling in the Engage Academy on the platform to access some more free formal courses in the online classroom space.
Skills Miner Game – introducing a new way to teach and learn Engineering
We are committed to supporting employers, staff, learners and although the doors of businesses, colleges and training providers may be closed, we remain focused on finding solutions to support you and to help unlock the potential of learners.
Launched recently, the game allows thousands of people in lockdown to have fun, keep learning and find out if they’ve got what it takes to transition from the virtual to the real world of engineering. (You might even consider using it as a recruitment tool for your next intake as a form of skills assessment!)
Skills Miner is mapped to the Level 3 Engineering Technician Apprenticeship Standard and players get feedback on their engineering skills and thinking. Which makes it particularly suitable for keeping your current Engineering Technician apprentices engaged. Specifically designed to uncover hidden engineering skills, we have released Skills Miner, a set of custom levels inside Minecraft. The game is going to open the eyes of the next generation to the endless engineering career possibilities that suit their skillset. The game has been designed to unlock the hidden skills of young engineers through solving puzzles and problems in an electric vehicle plant. Learners can play today and discover the limitless career pathways that engineering could open for them. #EngineerYourFuture #ElectrifyYourGameplay #Minecraft #SkillsMiner skills-miner.com.
EAL arrangements for awarding qualifications this Summer
EAL is following the guidance issued by Ofqual, CCEA, Qualifications Wales, SQA Accreditation and will update our customers as arrangements and guidance changes. The most recent changes and guidance are outlined below.
Regulators Consultation Outcome
The regulators have published the outcome of the consultation on the Awarding of Vocational Qualifications this summer. Ofqual has confirmed that either calculate, adapt or delay will be applied to each qualification. This model will apply to those learners who were due to complete their qualification from the 20th March to the 31st July but are unable to do so, due to the impact of COVID-19. Ofqual has also launched an interactive tool, to help navigate the approach for Vocational Qualifications this summer. The tool allows users to search for a specific regulated qualification to find out how results will be generated for the majority of learners.
- Ofqual consultation published here
- Ofqual guidance published for all qualifications to be awarded and graded in Summer 2020 -Awarding Summer 2020
- Ofqual guidance for centres – the awarding of vocational and technical qualifications, and other general qualifications in Summer 2020 here
- Ofqual’s interactive toolhereto outline to learners what is happening with qualifications this Summer
- SQA Accreditation Advice on Accredited Qualifications and relevant guidance here
- Qualifications Wales information and support here
- CCEA Summer Awarding here
Summer Awarding Guidance for Centres
The exceptional arrangements for awarding qualifications which fall into one of the following categories have now been agreed and a list of these qualifications is available at the link below for centres:
- qualifications where the primary focus is progression to HE/FE
- qualifications where there is a dual-mixed purpose (progression to FE, HE or employment)
- qualifications where their primary use is licence to practice or occupational competency
We can confirm that all qualifications which fall into category 1, as per the above description, will be assessed through estimation/calculation. For qualifications that fall within category 2, these will be assessed through either calculation or adaption. The method that is chosen will be the responsibility of the centre to ensure that the most appropriate evidence is available as outlined in the guidance issued by EAL for each method. If both of these methods are not appropriate, then assessments will need to be delayed. For qualifications that fall within category 3 we have identified that the assessments within these qualifications may be adapted, if this method is not appropriate then assessments will be delayed/rescheduled. For all types of qualifications, we are aiming to avoid delaying/rescheduling assessments, although this may not always be possible. However, learners who do not feel that their result reflects their ability will be afforded an opportunity to complete an assessment at the earliest available opportunity.
EAL have communicated with centres about the arrangements of the awarding of vocational qualifications this summer. This includes publishing guidance and documentation to support the calculation and adaption of grades process for any claims to be made in relation to the Extraordinary Regulatory Framework (ERF). Please use the links below to access the current guidance and documentation, all of which will be updated as and when required. All guidance can also be accessed via the document library in Smarter Touch.
- EAL’s list of qualifications under the exceptional arrangements for awarding qualifications this summer.
- Exceptional Arrangements for VTQs Guidance
- Exceptional Arrangements for SVQs Guidance
- Exceptional Arrangements for FSQs Guidance
- EAL has produced a video to provide centres with an overview of the process that can be viewed via the Smarter Touch document library here.
The forms to be completed that are mentioned within the relevant guidance documents have been issued to centres and can also be accessed via the document library in Smarter Touch. Should you need any support in completing your centre’s application for centre assessment grading, please use the following contacts:
- For Vocational and Technical Qualifications (VTQ’s) – EQA.Support@eal.org.uk
- For Functional Skills Qualifications (FSQs) – firstname.lastname@example.org
The forms to be completed that are mentioned within the relevant guidance documents have been issued to centres and can also be accessed via the document library in Smarter Touch. Should you need any support in completing your centre’s application for centre assessment grading, please use the following contacts:
Please note this reminder of key dates for VTQ exceptional arrangements: EAL's arrangements for issuing results for vocational qualifications are not normally completed within assessment windows, therefore, we expect the final date for centres to have evidence available for their EQA to be the 30th June. This will allow time to arrange a suitable date for quality assurance of that evidence in advance of the final publication of results on the 20th August 2020.
|29th May||Cut-off date for submitting certification information to EAL|
|1st June||Anticipated publication of consultation outcomes|
|1st June||Start date for submission to EAL of application for calculation of a result or adapted assessment methods from the Centres|
|30th June||Cut-off date for submission to EAL of application for calculation of a result or adapted assessment methods from the Centres including relevant evidence|
|20th August||Final day for issuing results for calculations or adaptions|
Reminder for Functional Skills exceptional arrangements - EAL will be issuing results on a specific date. Centre assessment grades should be submitted by 30th June 2020, and EAL will issue the results by 7th August 2020.
Results can only be issued where the Head of Centre declaration has been completed correctly, after the quality assurance process has been completed by the centre and must not, under any circumstances, share the centre assessment grades of learners with learners, or their parents/carers or any other individuals outside the centre, before results have been issued by EAL.
Workplace Core Skills guidance
SQA Accreditation have been reviewing the Guide to Assessing Workplace Core Skills to determine whether there is a need to provide adaptation to the assessment methods. Having reviewed the guidance, they are of the view that there is no need to modify the assessment and, therefore, these qualifications can continue to be assessed.
From page 13 onwards, the guide sets out how to plan for assessment and then describes in detail different approaches to assessment. A range of different assessment methods are set out including direct observation, witness testimony, etc. We are drawing this information to your attention and further information is published here for centres.
Frequently Asked Questions
1. Is EAL still operating normal business services?
Yes, significant investment has been made 12 months ago in our technology and infrastructure and we have been able to transition all of our workforce into home working during this period and therefore we are still able to operate and deliver our services using technology. We’re following government advice closely and will be acting in accordance with it.
2. What measures is EAL taking to deal with the outbreak?
We have been building and adapting our contingency plans for a number of weeks and are continuing to provide advice and guidance to all customers during this period of uncertainty. We may make some temporary changes to some of the ways we work together however we will keep you informed of these changes. We are also in daily contact with all stakeholders and regulators to gain agreement to have temporary dispensations around assessment delivery.
3. How can EAL help centres to support their learners with their ongoing learning?
If you have learners learning remotely then our award-winning Engineering Talent platform -https://www.engineeringtalent.org.uk/ provides an outstanding resource for you with learning materials validated by our subject matter experts. Our Customer Experience Team are on hand to support you should you need any help in accessing Engineering Talent or wish to have a remote demo. They can be contacted on email@example.com or +44 (0)1923 652400.
4. Should I notify EAL if my centre is closing?
Yes, you should notify EAL if your centre is temporarily closing, please contact our Customer Experience team in writing at firstname.lastname@example.org with the following:
Confirm your decision to close your centre including the date of closure.
Confirm details of booked assessments, time and venues for suspension of booking.
- When appropriate, inform EAL of your continuation of assessments.
You should also inform us if the Centre contact details are different from the ones stored within Smarter Touch or alternatively you can update these on your centre profile in https://www.ealsmartertouch.com/
5. How will invoicing be managed?
Invoices will still be generated in the same manner and emailed to your nominated contact in Smarter Touch. e-Invoices are also available to download via your Centre Coordinators Online Services account.
EAL Centres – Regulated Qualifications Questions
1. Will my EQA still support our direct claims status lapsing or certification?
Our External Quality Assurance (EQA) team will still be supporting centres as planned, however, face to face visits have been postponed until further notice based on government advice. Each centre will be risk-assessed to determine the requirement for EQA remote sampling. The EQA Team are using the technology available to them to conduct visits remotely. Where a centre does not have direct claim status and learners are ready to claim their certificates your EQA will discuss with you to determine if the claims can be validated remotely or whether a visit to site will be needed once government restrictions have been removed. We will, at all times, consider the impact on learners when making our decision.
2. Are online examinations still running? Will there be any disruption?
The majority of EAL examinations are on-demand and not timetabled. As a result, our customers will still be able to schedule and run examinations for learners as normal. You may wish to reschedule your examinations to fit in with your own delivery arrangements and we will consider and remain as flexible as possible. In addition, EAL’s examination system does permit sittings to be undertaken in various settings in line with our ‘Instructions for Conducting Examinations within EAL Qualifications’.
3. Can online examination be taken at alternative location?
Yes – this is still possible. Where a centre conducts online external assessments they are responsible for ensuring that the awarding organisation requirements are met for downloading software and examination materials. You must also ensure that all technical requirements have been met. Some technical requirements will need to be met in advance of the examination.
4. Will EAL be extending the certification end date for Functional Skills qualifications?
The certification end date for legacy qualifications was set for 31 August 2020. Ofqual has now extended the certification end date for legacy functional skills qualifications to 31 December 2020. EAL has notified the regulator that we will extend certification to 31 December 2020 to support learners who are currently registered on these qualifications (but not yet certificated) ensuring they have an opportunity to complete them. The government policy is for learners due to take FSQ assessments before the end of the summer, receive a calculated result rather than an adapted or postponed assessment therefore we will be writing to all our centres delivering FSQs shortly. There may be some circumstances where it may not be possible to calculate results therefore, we will work with customers to provide appropriate advice and guidance.
5. Will EAL be offering paper-based exams?
No, we have decided that paper-based exams will not be issued until further notice following government advice on social distancing and staying at home that means learners are unable to attend in person at the training centre. Centres have the facility to undertake functional skills exams online via our examination platform. Centres should contact our Exams Team at email@example.com for further advice and guidance on transferring to use online exams.
6. I don’t have access to register learners, certificate or schedule exams, what do I do?
Contact our Customer Experience team in the first instance for direct support at firstname.lastname@example.org +44 (0)1923 652400. They will help with registering learners and direct your enquiry where appropriate to schedule exams.
7. My learner has been impacted and is at a disadvantage due to the outbreak. Can any consideration for this be made?
Centres should consider the option for submitting a request for a special consideration for the learner, please refer to our ‘Special Consideration’ policy. Please add as much detail as possible and ensure supporting evidence is provided.
8. Can I still apply for reasonable adjustments?
Yes, Centres should apply for a reasonable adjustment as normal via our Smarter Touch system and in line with our Reasonable Adjustments and Special Consideration policy.
9. Can Centres use witness testimonies to support a learner’s practical competence?
Suitable methods of assessment should be used when assessing learners. Expert witness testimonies can be used to support competence-based outcomes.
10. Can I still register and certificate my learners on EAL’s online services?
Yes, EAL’s online services are not affected in any way so you can continue to register and certificate your learners as normal.
11. Are EAL still able to despatch learner certificates?
We have recently been reviewing the current situation with regard to the temporary suspension of printing and despatching our hard copy certificates and assessment material (publications). After careful consideration, and on the understanding that a lot of our Centres are now back in their premises, we are delighted to confirm that we will be looking to resume all certificate and publications printing from Wednesday 7th October 2020.
We will be prioritising the printing of certificates in date order and will aim to clear the backlog as soon as possible, but please note it may be a few weeks until you receive your certificates. Please note you can continue to download PDF copies of your learner’s certificates from your Online Services account.
Please ensure that if you are ordering printed assessment material there will be personnel available at your Centre to take receipt of these deliveries. Please be advised that we will raise an invoice for any additional courier or warehouse charges that EAL may incur as a result of any printed assessment material that we are unable to deliver that has to be returned into our warehouse.
You may experience printing and delivery delays beyond our control if there are any national or local rules or restrictions that may affect these services. We will continue to review the situation and operate in line with Government guidelines and will keep you updated on any changes via our website.
We would like to take this opportunity to thank all customers for your continued patience during this time. If you have any questions please don’t hesitate to contact our friendly Customer Experience Team: Customer.Experience@eal.org.uk or 01923 652400.
12. Can we get learner certificates sent to centre staff home addresses instead?
No, unfortunately not due to data protection restrictions. In addition, EAL, does not hold personal contact details of centre staff and learners, nor have their permission to contact learners directly.
13. What happens if I am an overseas EAL Centre?
Our team will continue to work with and support all International Centres and Partners. Although business travel has been suspended, we will use video conferencing and technology to maintain dialogue.
14. Can I still get a replacement certificate/candidate record search?
Yes. You can contact our Customer Experience Team (email@example.com) who will be able to help. Our team can process most record searches but only validate certificates at this time. You can contact your training provider/college who will be able to provide you with an e-certificate.
15. Will ‘Online Proctoring Software’ be made available for onscreen examinations?
EAL are currently exploring this as an option to support centres. Until further information is provided, please note that onscreen/paper-based examinations will need to be invigilated in person in accordance with EAL’s EAF1 - Instructions for Conducting Examinations within EAL Qualifications
16. Can onscreen examinations be invigilated and administered by the learner’s employers?
Yes, however, certain control measures will need to be put in place to ensure the validity of the examination. Centres will be expected to provide an appropriate level of training to the employer and to document that the training has occurred. Guidance and training materials will be available in Smarter Touch shortly - External Assessment Contingency Guidance and Examination Invigilation Guidance.
17. Which qualifications/assessments are affected by COVID-19 disruption mitigations?
Vocational Technical Qualifications (VTQ) and Functional Skills Qualifications which have learners who expect/require assessment results between 20th March and 31st July 2020 who would be disadvantaged if they did not receive their assessment results fall under the scope of the mitigating actions. VTQ’s include the following qualifications Types - Vocational knowledge-based qualifications, NVQ/competency-based qualifications, Occupational qualifications.
18. Can multiple mitigations be used for different learners within the same qualifications?
Yes, different mitigations can be used for different learners within the same qualifications. The most appropriate mitigation must be selected and used in line with the guidance released by EAL to ensure suitable evidence is available for a result to be issued.
Summer Awarding Process – Centre Assessment Grading Questions
1. Can multiple mitigations be used for different learners within the same qualifications?
Yes, different mitigations can be used for different learners within the same qualifications. The most appropriate mitigation must be selected and used in line with the guidance released by EAL to ensure suitable evidence is available for a result to be allocated. The evidence that is submitted for each learner may be different therefore this must be considered by the centre.
2. Can learners sit a practice exam to be submitted as evidence for the centre assessment grading for Functional Skills?
Yes. EAL will accept practice exam evidence as part of a centre’s submission for those learners who are included in the period of 20th March to 31st July.
3. Do we need to submit evidence for learners deemed to have failed?
You do not need to submit evidence for learners who have failed but we must remind centres that learners who have failed as a part of the summer awarding process must be accounted for within your submission. Therefore, you will need to specify ‘no evidence available’ when you submit your application.
4. Can a centre submit Functional Skills assessment grades without supportive evidence?
No. Centre Assessment Grades must not be submitted for any learner where there is no valid evidence available on which to base the judgement.
It is expected that for a range of reasons related to the current situation, some centres may not be able to participate in the Calculated Assessment Grade process. These may include for example:
- Centres with furloughed staff
- Centres who are operating at the limits of their capacity such as, for example, those whose services are connected with critical working during the COVID-19 crisis.
In such cases, every effort will be made to minimise disadvantage but delaying assessment may be unavoidable.
5. Can you please confirm the date that the Functional Skills Calculated Assessment Grades need to be submitted to EAL?
Centre assessment grades should be submitted by 30th June 2020, and results will be issued by 7th August 2020.
6. Can diagnostic assessments be submitted as valid evidence to support Calculated Assessment Grades?
Yes. Diagnostic assessments can be used to support other valid pieces of evidence but cannot be the only source of evidence.
End-Point Assessment (EPA) Questions
1. Are EAL still delivering EPA services?
Yes, we remain operational, all of our workforce is home working during this period and therefore we are still able to operate and deliver our services using technology. Although EAL has currently postponed all face to face EPA visits based on government advice, we have agreements in place with our External Quality Assurance (EQA) Providers / IfATE which has allowed many flexibilities to be put in place so EPAs can still go ahead.
2. Can I still register my apprentice for EPA?
Yes, registrations can continue to be made on all standards.
3. Can I still progress my apprentice to the Gateway stage?
Yes, EAL will continue to process gateway activity in line with current standard processes. We will continue to accept digital signatures on gateway declaration forms.
4. What is EAL’s position on remote assessment?
Working with the External Quality Assurance Providers, EAL have gained approval to deliver VIVA interviews and Professional Discussions remotely and these will be recorded events in agreement with the Employer, Training Providers and Apprentices. Where EAL have agreed a change to the assessment method with the EQA provider, this will only be temporary and will not set a precedent for delivering EPA assessments. We will discuss alternative assessment methods with you prior to delivery to ensure they will be delivered securely and provide valid outcomes.
5. Where a workplace observation is required as part of the EPA can this now be conducted remotely?
Where a face to face observation cannot be delivered, as set out in the assessment plan, we continue to work with our EQA Providers to gain approval for observations to be completed remotely or alternatively we may need to reschedule the observation.
6. I am an employer and the training provider has closed due to the outbreak, will the apprentice’s assessment still take place?
EAL have worked closely with the EQA Providers to gain approval to adapt our delivery methodology where appropriate. Whilst we have postponed all face to face EPA visits based on government advice, we are using technology to enable remote assessment to take place where we have approval to do so. You should talk to your Training Provider where possible or you can contact us at firstname.lastname@example.org.
7. Can EAL still complete EPA for a furloughed worker where this apprentice is still being supported on their apprenticeship and a valid assessment can take place?
The Institute for Apprenticeships & Technical Education (IfATE) has introduced guidance on the delivery of assessment, including guidance on furloughed employees continuing apprenticeship training, specifically this confirms flexibilities to allow furloughed apprentices to take their end-point assessment. Guidance. Further guidance can be provided by contacting us at email@example.com.
8. Can a pause in learning be taken during the EPA?
A pause in learning can be taken at any point post gateway, including between end point assessment methods for 12 weeks. Where there is a specified time limit for EPA post gateway, a further pause of 12 weeks is allowable.
9. My apprentice needs a copy of their qualification certificate confirming they have completed the mandatory qualifications to go through Gateway but I am not able to obtain the certificate from the awarding body?
We understand that awarding bodies cannot currently issue certificates therefore as a temporary measure we are supporting providers and employers by accepting a confirmation email from the awarding body as evidence of achievement. Please also refer to the response to question 12. To ensure authentication, emails submitted to our EPA team must contain the following information:
- learner details
- certification run date
- unique number
10. Components of the Apprenticeship Standards that apprentices are required to complete contain an Exam or a practical observation as part of the assessed outcomes. Can EAL deliver these under the current circumstances?
We are currently looking into the feasibility of delivering both, in conjunction with our quality assurance and exams teams considering the flexibilities to be able to conduct remote exams, invigilation and practical observations. We are continuing to liaise with the Institute for Apprenticeships & Technical Education as well as our External Quality Assurance Bodies.
11. Which Standards offered by EAL have been given approval for flexibilities to assessments?
We currently have approval from the relevant Apprenticeship External Quality Assurance body to deliver temporary discretions or other flexibilities against 13 standards and continue to work to enable these end-point assessments to take place as planned.
Further information on the agreed flexibilities can be provided by firstname.lastname@example.org
Level 2 Engineering Operative – ST0537
Level 2 Rail Engineering Operative - ST0317
Level 2 Rail Infrastructure Operator - ST0419
Level 3 Metrology Technician – ST0282
Level 3 Engineering Technician - ST0457
Level 3 Rail Engineering Technician - ST0318
Level 3 Maintenance and Operations Engineering Technician -ST0154
Level 3 Motor Vehicle Service & Maintenance Technician – ST0033
Level 4 Associate Project Manager – ST0310
Level 6 Electronic/Electrical Tech Support Engineer – ST0024
Level 6 Control/Technical Support Engineer – ST0023
Level 6 Manufacturing Engineer – ST0025
Level 6 Product Design & Development – ST0027
12. Do I need to demonstrate that the apprentice has achieved their Functional Skills for gateway?
With immediate effect “as of May 22nd” and during the Covid-19 crisis EAL are permitting the re-sequencing of the EPA process to enable gateway to be passed and EPA to be taken before the FSQ calculated result is received. This will apply to:
This change to the EPA process will only be applied to qualifying apprentices during the Covid-19 crisis. This measure will ensure that apprentices can continue with their apprenticeship and sit their EPA where possible. Please note Apprentices will not be able to achieve their apprenticeship until after the FSQ pass is received by EAL, therefore, the apprenticeship certificate will not be issued until that time. Please also find the guidance issued by the Institute for Apprenticeships here.
Institute for Apprenticeships & Technical Education
The Institute is committed to supporting the apprenticeship sector to deal with the significant challenge Covid-19 presents. IfATE’s full guidance applying to all apprenticeships is available below. If you are looking for help on a specific apprenticeship, then the Institute have just published a list of additional flexibilities.