Communication to Customers—Coronavirus (COVID-19)
We are currently experiencing an unprecedented situation in the UK and we appreciate that for our customers these will be challenging times, as it will be for us in the Enginuity Group. We have, as a Group, implemented detailed contingency plans to ensure that you, as one of our valued customers, experience no change in the outstanding quality service you receive from us across all our departments and functions.
We have invested significantly in our digital capacity and capability over the last twelve months and this is enabling us to seamlessly transition into a work from home model as recommended by the UK Government ensuring that we continue to deliver all of our services to you.
We have heeded the UK Government advice to reduce travel where at all possible but if you have a visit planned from one of our team delivering EAL quality assurance or End-Point Assessment services then we will discuss with you an alternative mode of engagement which can include voice or video calls. This might include, where appropriate, conducting external quality assurance visits remotely and conducting End-Point Assessment through our digital capability.
Our aim is that no learner will be disadvantaged during these testing and challenging times and we are working with stakeholders and regulators to ensure that we can deliver on that promise. If you have learners that are continuing to learn remotely then our award-winning Engineering Talent platform provides an outstanding resource for you with material validated by our subject matter experts. Our Customer Experience Team are on hand to support you should you need any help in accessing Engineering Talent or wish to have a remote demo.
As mentioned, you should notice no difference in our service to you, we are simply delivering it in a different way. The familiar faces and voices that you work with will not change and all contact information whether email or telephone remains the same, please do not hesitate to contact us if you have any questions or queries that need answering or resolving. The Enginuity Group aims to provide you with the support you need, and you will find additional information below to support you in regard to the respective services that you engage with.
Regulated Qualifications and Apprenticeship End-Point Assessments
Our External Quality Assurance (EQA) team will still be supporting centres as planned, however, face to face visits have been postponed until further notice based on government advice. Each centre will be risk-assessed to determine the requirement for EQA remote sampling. The EQA Team are using the technology available to them to conduct visits remotely. Where a centre does not have direct claim status and learners are ready to claim their certificates your EQA will discuss with you to determine if the claims can be validated remotely or whether a visit to site will be needed once government restrictions have been removed. We will, at all times, consider the impact on learners when making our decision.
Our EPA service remains operational, with all of our workforce home working during this period and therefore we are still able to operate and deliver our services to you using the technology available to us. Although EAL has currently postponed all face to face EPA visits based on government advice, we have agreements in place with our External Quality Assurance (EQA) Providers / IfATE which has allowed many flexibilities to be put in place so EPAs can still go ahead. We continue to review our arrangements to hold remote assessments and we are supporting customers in line with the guidance issued by the Institute for Apprenticeships and Technical Education, which can be viewed at this link Delivery of EPA.
We would advise that learners and centres should continue to prepare for external assessments in the usual way and we will continue to deliver these independent and timetabled external assessments to support you and your learners.
The majority of EAL examinations are on-demand and not timetabled therefore as a result, our customers can be flexible and reschedule sittings at their discretion. In addition, EAL’s examination system does permit sittings to be undertaken in various settings in line with our Conduct of Examinations policy. Currently, EAL are operating full support as normal for all our customers, and we are investigating as a priority, alternative arrangements to support customers with an adaptive invigilation approach.
We would like to draw your attention to further resources that are available to you that may assist with your own contingency planning:
- Information on what schools, colleges and other centres should do if exams or other assessments are seriously disrupted is available here. Ofqual is keeping this information under review. The page contains links to DfE, Northern Ireland and Wales’ information webpages too.
- JCQ’s guidance for centres on ‘preparing for disruption to examinations’.
- JCQ’s contingency planning advice is also available.
- Official advice by Public Health England for educational settings.
Registration and Certification Services
We can confirm that the learner registration and certification services for vocational qualifications are not affected and you will continue to be able to register learners and request certification.
In the event, that we are required to make any further changes that could affect your level of service provided by EAL as part of the Enginuity Group, we will cascade this information as quickly as possible, to allow you to prepare and adapt your own contingency plans. Please read our recently published Frequently Asked Questions (FAQs) that will be updated regularly. You may also contact our Customer Experience Team should you have any queries - on
- Ofqual’s current advice is that “students should continue to prepare for exams as usual and schools and colleges should ensure their contingency plans are up to date.” See the Ofqual information about contingency planning.
- Qualifications Wales
- SQA Accreditation
- Institute for Apprenticeships & Technical Education
- More detailed advice for schools and colleges on the coronavirus is also available from Public Health England.
Please do not hesitate to contact us to maintain communications advising us of any changes to your own arrangements.