External Quality Assurer
Permanent, Full-Time (35 hours per week)
Location: Home-based with National and International Travel
Salary: £39500 - £43500 after 12 months upon successful performance achievement. Car Allowance + Benefits
Join Our Exciting Journey in Shaping Engineering and Manufacturing Capabilities
We invite you to join our team at this pivotal juncture of ambitious growth and new opportunities. As we usher in the next era of engineering and manufacturing, your role as an External Quality Assurer (EQA) is vital. We're a cohesive team that is committed to our people and customers. If you're seeking a new challenge and aspire to make a difference by enabling engineers to shape our world, we eagerly await your contribution.
About the role
We seek two EQAs to join our Customer Service Delivery team at EAL. Your role will ensure exceptional service delivery by guaranteeing our customers adhere to regulatory requirements and quality standards. Position 1 – EQA Engineering Midlands/Southwest region. Position 2 - EQA Engineering Midlands/East Anglia region. They are reporting directly to the EQA Manager. Your responsibility ensures that EAL's assessments are fully compliant across various regulatory contexts.
What you'll be doing
As an EQA, your primary responsibility is to maintain consistent adherence to EAL quality assurance requirements and EQA national standards. This involves closely monitoring the delivery of services across the centres allocated to you to ensure they comply with EAL requirements. Doing so, you help guarantee that the services provided meet the necessary quality and compliance standards, contributing to the overall excellence of the organization's offerings.
You play a crucial part in shaping the future of the allocated centres. You will develop strategic plans for these centres, which are data-driven and designed to deliver a risk-based approach. Collaborating with stakeholders, you gather valuable input and insights to create and execute these plans effectively. Your strategic plans address various factors, including managing risks, maintaining compliance, managing registration volume, and ensuring excellent customer support.
Daily interaction with customers is a key aspect of your job. You will engage with them using various communication methods such as email, phone calls, and video conferencing. More importantly, you proactively seek to understand their needs and promptly address any queries or concerns they may
You will make use of in-house reporting systems, including tools like Smarter Touch, Connect, Microsoft software, and SAP, to document and share the outcomes of your engagements. By ensuring that reporting is done accurately and promptly, you contribute to transparent communication with both the Customer Service Delivery department and the customers themselves, allowing for informed decision-making and improvements.
You will efficiently utilize various systems, including Smarter Touch, Microsoft software, Power BI, SAP, and in-house HR systems. Your responsibilities in this domain include recording and managing outcomes, effective communication, data analysis, and keeping records accurate and current. These systems support the organization's data management and operational efficiency.
Collaboration and knowledge sharing are key elements of this responsibility. You actively collaborate with colleagues across the organization to identify opportunities for improving the customer experience. By sharing your expertise and sector knowledge, you help drive continuous improvements in service delivery and overall customer satisfaction. Your active participation in initiatives to enhance customer satisfaction and overall business performance strengthens the organization's success.
What we are looking for
You will build working relationships with our customers, ensuring they understand and deliver against EAL requirements. This involves using customer information to develop tailored strategic plans where you will identify opportunities to engage directly with the customer to provide advice, guidance, and support, evaluate delivery arrangements, provide feedback, support customers’ standardisation arrangements and report on their performance, which will contribute to EAL maintaining a low-risk rating with the regulators we work with.
You will be an occupationally qualified Engineer with Experience in assessment and internal quality assurance, hold the EQA award or be looking for development into the role of an EQA. You will be responsible for proactively engaging in their development to gain the Skills, knowledge, and behaviours required for the position.
The breadth and depth of your development will require you to undertake development activities across EAL business departments to provide a broad range of knowledge of EAL’s operations. .
We want you to take ownership of your performance; you'll proactively bridge gaps in understanding functional roles within the team and broader business functions.
A clean driving license and willingness to travel are essential.
We strive to be an inclusive place to work for all our colleagues, and we want everyone to feel valued and that they can be themselves at work. All our colleagues have a role to play in positioning EAL/Enginuity as a trusted expert and living our Group values and behaviours.
Working for EAL/Enginuity Group
We offer a supportive work environment and a comprehensive benefits package. We pride ourselves on being an inclusive place to work for all our colleagues and we want everyone to feel valued and that they can be themselves at work.
• Competitive salaries
• A defined contribution pension of 4.5% employer contribution
• 25 days paid holiday (increasing with service to 27 days) plus paid bank holidays
• 3 paid days for company shutdown over Christmas and New Year
• Holiday purchase scheme - option to buy up to 5 days more leave
• Healthcare cash plan
• Life assurance of 2x your salary
• Paid membership of a professional body
• Wellbeing programmes, access to a free wellbeing website and wellbeing app
• Paid time off to volunteer in your local community or wider charitable causes
• A comprehensive discounts and benefits scheme, with discounts at many retailers
• Maternity, paternity, shared parental, adoption and dependant leave
• Access to training and development opportunities
Enginuity is changing the world – well sort of. Home to EAL, the Awarding Organisation for Engineering and Manufacturing qualifications, we are proud of our long and successful history of leading and shaping skills in the engineering and advanced manufacturing sector. As a trusted partner to individual engineers, educators and engineering employers, using unmatched industry expertise and data, we create practical solutions to workforce skills challenges so that engineers can change their world and ours.
We’re unable support UK relocation or to sponsor a visa for this role.
Depending on the volume of applications, the closing date for this position may be extended or brought forward.