International case study - Oman
Quality culture boosts industry training
Expert advice and exceptional service from EAL have helped learning providers in Oman to offer a better standard of training to the government and industry employers. The National Training Institute (NTI) and the Technical & Administrative Training Institute (TATI) have each built a successful track record by using EAL’s bespoke international products to attract and serve a fast-growing client base.
Global demand for EAL qualifications and services stretches from the USA to China, with a host of Middle Eastern countries among the first to adopt its bespoke international products. EAL has built relationships within the Sultanate of Oman for the last 15 years, after it was invited to help up skill the national workforce by the government and International Labour Organisation in the late 1990s. EAL has since worked with its recognised Centres in Oman to improve training standards and support their efforts to win new business.
The National Training Institute (NTI) and the Technical & Administrative Training Institute (TATI) are each contracted by the Omani Ministry of Manpower, as well as by private employers, to deliver industrial training for young people and adults. Drawing on EAL qualifications and training certifications, both Centres can offer businesses and learners greater value through independent quality assurance, with the added prestige of recognition from an industry specialist UK awarding organisation to boost their credentials.
Reputation for quality
TATI uses EAL’s flexible product range – including accredited qualifications and bespoke awards – to deliver electrical and auto mechanical courses alongside the NVQ Diploma in Performing Engineering Operations. General Manager, Mani Sankar, explains: “We wanted a partnership with a third party to independently evaluate and certify the quality of our training. EAL caters to all our needs in engineering disciplines, and its qualifications have helped to shape our training programmes and improve our offer.“
Recognition for its existing programmes was a key motivation for the National Training Institute (NTI) to partner with EAL. Vincent Paul, Technical Training Manager, says: “EAL was the pioneer of externally verified programmes in Oman, and has also helped us to build our reputation as a leading qualification provider in the Gulf region. We have received continuous support from EAL to meet government and employer needs in terms of developing a skilled workforce.”
Respect for local needs
Working with EAL’s Quality Assurance (QA) and Sales team has helped both Centres to align their systems and assessment practices with the UK model, while satisfying local legislation and respecting cultural differences. “We have found EAL to have a very professional approach, as well as user friendly systems and processes,” says Vincent. “Our QA Advisor has been very helpful and cooperative –especially when competence assessments were completely new to the Omani market.”
Mani agrees: “Having worked with several other UK awarding organisations, we have found EAL is the most customer friendly – and the expertise of its QA team gives us a lot of confidence. Whenever the QA Advisor visits, he meets with our staff and provides very useful feedback by identifying gaps in our system, passing on best practice tips and supplying contacts where we can source training materials.”
“I can speak with my QA Advisor at any time and get any questions answered almost immediately. Because we are based outside the UK, this easy working relationship is very important. And I have always found EAL’s customer services team to be friendly and quick to respond.”
EAL’s product range and collaborative approach have helped both Centres build their reputation as providers of high quality training services. NTI now delivers EAL qualifications and bespoke programmes to a growing range of Omani employers across the oil, gas, petro-chemical, construction, process and manufacturing industries. TATI has established a client base of over 40 companies, including most of Oman’s private sector businesses, including: Petroleum Development Oman, Occidental Oman, Bahwan Engineering Company, Suez Tractable Operations and Maintenance Oman LLC.
Mani says: “The oil companies we work with place a lot of value in EAL’s independent assessment system, which has helped us to bring in more business. EAL also helps us to identify qualifications to meet our customers’ needs whenever they come to us with a new training requirement.”
Both TATI and NTI recently shared the benefits of their experiences of working with EAL to senior Omani business leaders at a masterclass on developing a sustainable workforce, which was hosted by EAL in Muscat.
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