EAL qualifications are designed with industry employers to meet industry skills needs, but must also work effectively for EAL Centres and learners. Product Specialist Mike Scarrott explains what EAL offers Centres embarking on their curriculum planning period:
Collaboration between EAL and Newcastle College’s flagship Rail Academy has led to the creation of new qualifications to tackle the skills gap in the rail industry head-on.
Carshalton College in Surrey is just one of many Centres across the country delivering EAL electrotechnical qualifications. The College’s Power Assessment & Training Centre, in partnership with Kingston College, offers flexible learning in a dedicated state-of-the-art facility.
Trafford College in Manchester is just one of the colleges EAL supports to deliver its gas and plumbing qualifications. This year more than 160 learners at the College are working towards EAL qualifications, that include full time, 19+ and apprenticeship frameworks. Brian Keating, a Gas and Plumbing Tutor, has been working with EAL for 3 years.
INTERVIEW WITH EMMA KING, EAL CUSTOMER SERVICES
Achieving EAL’s world-class level of customer satisfaction is a team effort involving experts from across the business. But at the forefront of EAL’s customer care is an experienced team acting as the first port of call for all customer enquiries. Emma King has been an EAL Customer Service Adviser for nine years.